Very nice machine, I use a proper boiler machine in cafes and this is extremely close to that experience for the price point. A few things to note: - the steam and water controls need to be in the off position for the machine to complete the warm up process, it'll only catch you out once, but probably should be added to the 1st time use guide. - the hot water spout for long blacks or a bit of water for a hot chocolate is quite slow, not a deal breaker for me, but it might be for long black lovers