I carefully spent hours researching for a new laptop. One aspect that really drew me to this was the description of great sound quality. Sadly this did not reflect reality. The quality was awful and the volume was atrocious! Even with everything up as loud as possible it was difficult to hear what was playing on the laptop. The speed of the laptop was fantastic, but the sound is such an important aspect for meetings, watching Netflix, and listening to music. I have returned the product and I wish I hadn't had to, I wish I'd been able to use that speed and all other fuctions, if you don't use volume this is an amazing laptop.