The set up of this item is confusing and not intuitive. I tried several times to set up the scales without success. I finally got it to work by doing exactly the same process and it worked. Why it worked that time and not the ten times prior is anyone's guess. There were no prompts or hints in the set up process. Just a sticker on the bottom of the scale with the words Press Here would have helped. It was not easy, and I have a degree in engineering so I am familiar with tech.