I really like the player. It’s my second Sony music player and overall it’s look, feel and most importantly sound are decent. But, the device is terribly supported - especially for Mac. The Content Transfer software is very out of date (but updated for two years) and incompatible with Mac OSX 10.15 and the new replacement for iTunes. It’s made it almost impossible to drive value from the player and have had to work around these issues constantly. It’s frustrating and was very close to returning the device. What is a good player and device is ruined by the incompatibility and poor software support. It’s overshadowed the rest.