Masterbuilt Gravity 560 Digital Charcoal Smoker MB20041020

Masterbuilt Gravity Series 560 review

The Masterbuilt Gravity Series 560 is an impressive BBQ more akin to an outdoor oven than a traditional BBQ. It features a fan-controlled temperature system for stable temps, a gravity-fed hopper for up to 15 hours of use and smartphone connectivity to keep an eye on your meat during longer cooks. It's expensive, but for some, it'll be the perfect garden accessory.

Excellent smoker and bbq

I recently upgraded to the masterbuilt from a pro q bullet skoker, the digital temperature control makes cooking and maintaining temperature a breeze. It takes a couple of hours to put together and then a couple of hours to season, once done ive had no issues so far cookng slow cooked ribs or quickly cooking a bbq. There are a number of forums online with help for rectifying minor issues, sharing issues and adding after market accessories, i would recommend this smoker to anyone who enjoys cooking over coals or looking to upgrade their bbq/smoker

Bad Consumer Contact

I bought an 800 series in June, I really like the features and when it's working correctly I think it's a great grill. However, I have great difficulty contacting Customer Service when I have an issue...when I use the online form I never get a confirmation email, rather I get an error message in spite of correctly filling in every field on the form. My current issue is that the fan stops and starts constantly and the temperature control is not working...it was set to 390 and heated to 435 before I could get it turned off (Burnt my chicken to a crisp). I would really like to contact a tech so I can get this resolved and use the grill again.