I have contacted tech support and have the chat transcripts. bottom line: "from Pamela Joy P. (25016) to All Participants: I do apologize. We are aware of the issue and we are still working for the fixed solution.
very fast on 5ghz N-band
horrible software; devices get assigned multiple IP's and some are the same! parental controls are useless since the blocked device changes constantly; I tried rebooting and resetting but problems recur.