Expert Infotech

The team are very pleasant and quick to reply to emails. The lovely staff helped me over the phone to change the language settings on my new phone to NZ english so I can now use it. Thank you very much!!

I bought a Samsung Galaxy s2 from Expert Infotech in Aug 2008. I was a little nervous about getting a parallel import but I had no problems and it served me well until yesterday when I stepped on it and cracked the screen.

Asus notepad Canon 60D samsung galaxy Sll Canon 24-105 lens

Excellent prompt service from order to delivery.

Bought an Olympus camera from the store. No problem whatsoever - I had phoned to check that it was in stock and it was held aside for me when I went to pick it up and pay. The staff were very pleasant to deal with. Would buy from this company again.

The Product was faulty out of a sealed box. This was immediately swapped for another sealed box. This was also faulty as was the other one I bought at the same time. These were promptly refunded. While I rate the product as 1 out of 10 I rate the customer service I received 8.5 out of 10. This is the highest level of service I have experienced at any of the parallel import shops, and the only one that did not treat me as stupid just be cause I don't know everything about phones.

Their price on the Windows 7 upgrade I wanted was the best in town. After reading some reviews about frustrated pick-ups, even though they're just down the road, I decided to get it delivered. The price of delivery was reasonable and arrived very quickly in excellent condition. Their automated updates on my order status exceeded my expectations and so I can only describe their service as 10/10. I can understand the frustration of those who went to pick up the product only to find it wasn't there. But I imagine that with their volume, they get a lot of people who order and then never pick up or pay. Would you expect them to hold stock for all those orders? Hence why I decided to pay and get it delivered. Anyway, if you're happy with the price, go for it, as this company seems to be doing a great job.

Excellent email updates and quick delivery.

Quick and easy to deal

Quick and easy to deal with. Phone arrived via courier and was as described.

Excellent service

My experience with Expert Infotech was 100% positive and I would recommend them to anyone...cheers!

Yet another disappointed customer..

Dec 08: Ordered camera Thursday, 'please pick up' email sent Friday, turned up Saturday (as advised by email) to find that they'd initially put it aside for me but had then sold it to someone else who came in to the store. I was then told to come back Monday. I called Monday afternoon to be told that it hadn't arrived (despite their website showing 5 of them in stock). They said that they'd call me when the new stock had arrived. After hearing nothing by late Tuesday, I called them to be told that they had the cameras, and how many did I want?! Poor communication, poor customer service; can't be trusted, to be frank! Cheap price, but best not to set your expectations too high before dealing with them.

very dissappointing!

1 week ago, I drove to the store to purchase the camera package for the price of NZ$1780 (which was stated on PriceME). Alas, the camera was not available. The saleslady said that I should placed an order for this camera, and can pick it in a few days. She promised to give me a call. She never mentioned that there is a possibility that the price can go up. I never received a call- however the price went up since last week to NZ$1999. In the meantime, I called several times- no one mentioned that the price had increased. When I called today, asking the salesman whether I have to pay NZ$ 1999 or NZ$ 1780 as agreed, he offered me the camera for NZ$1980.- I think this is not a good practice- First, I wasted money and time because I drove to the shop, and the camera is not there (even if website says that camera is availabe). Even today, the webpage states that the camera is in stock- but it is not. Second, I lost the possibility to purchase the camera from another store. Overall, I think a price increase of NZ$220 within 5 days is not acceptable. And if, the retailer should inform his customers as soon as he knows that the price went up. I do not trust this retailer anymore.

Good Service

"Great to deal with. Order status update is excellent idea."

Panasonic Lumix DMC LX2 digital camera

June 2008: Very prompt emails upon purchasing camera to confirming request, advising it was in-stock, and again when my online bank payment was received (to avaid 2% credit card surcharge. Further emails at each stage of order to dispatch with NZPost Couriers -who left it in the letterbox :-(. Product well packaged but did not come with SD card, (hence cheapest price?) and all literature etc in Japanese so had to download manual from Panasonic. Happy with service overall.