Purchased from Mile End and couldn't be happier with the service received. However, I purchased this model to replace the previous Breville Banquet and it simply does not compare. Uneven heat transfer makes cooking my beloved chicken schnitzel can be underdone in some sections or overdone in others. The change in thermostat control had numbers to signify low medium or high, now we have steam, pan fry, saute and keep warm. No longer the premium electric frypan, this model is NOT an improvement.