I bought this air con online in Nov 2020. I went to my local store who sent me to another store 25 km away. They said it should be at the first store as its closest to me. Then they said it wouldnt be in store until mid December and installation would be Feb. it arrived sometime early Feb, I was told I got one belonging to another customer ! Really ???? Nothing was heard about installation even though it has been paid for. The Online Job Tracker never worked and I tried about 5 times. Complaint to store, I was told my mobile number wasnt listed, but the installer had been notified. I am still waiting to hear from the installer. This whole thing has been a complete farce, and communication is severely lacking.