I went to st lukes store to purchase the laptop but found the box was opened and a reseal sticker on it. I asked the salesperson to give me another one but the 2nd one was same as the first one. I was told all of this model laptops were opened boxes and resealed.. The salesperson assured me said the laptop was brand new, the boxes were opened at NZ Customs when imported to NZ to check the power adapters and cables. When I took home and found the touchpad at lower part above the left and right buttons loose out though this won't affect the laptop working. It looks like the laptop was a refurbished one but the description doesn't say that...view more