I purchased this machine late October. It stopped rinsing and spinning over the Christmas holidays. No washing machine. Disastrous customer support, thankfully they recorded the conversation for quality improvement because they certainly need all the help they can get. Serviceman cannot attend for over a week. You would think a brand new machine would be replaced, but no. It will be repaired. If this machine is any good why does it require repair at 6 weeks old. DO NOT PURCHASE THIS MACHINE, IT IS AN UTTER DUDD. I only gave it one star because there was nothing lower - there's another quality improvement for you LG, add in a negative in your overall rating you may be surprised how many people will rate your appliances this low. Never again will I purchase anything LG.