I purchased this a few months back and finally had it installed. The cycles are way too long, for example the recommended towel cycle is 3hours and 34 mins. Unless you use the easy care cycle intended for 4kg and taking 1hr39 its a waste of time. Also after using a top loader LG 10kg this machine only takes two thirds of that. Would be great for two people but with a family forget it. Def not recommended for families. I choose this product because I have the pump dryer which in compassion is excellent. But regret purchasing this.