[This review was collected as part of a promotion.] Bought six months ago. POSITIVE: Its very quite. NEGATIVE: It damages our clothes on any cycle except "Delicate". Any other cycle is too frugal with water - not enough! You can see through the door that the washing load just thump, thump, thumps down the sides of the tumbler onto hard metal surface. Our towels have been ruined by just a couple of washes on standard mixed cycles. They now feel more like scouring pads, with the cotton loops hardened. So we have to wash our new towels on "Delicate", which does not clean very well. Tried several detergents and always now have to use fabric softeners. Wish we had never bought it. If LG would give us our money back we would not hesitate.