Good product, POOR customer service. Two thumbs down.

Loved the vacuum, when it worked. After about 4 months of use, it stopped charging. Contacted customer service and they told me they would ship out a new power pack. I have been waiting 75 days for a replacement power pack.

Not all that I hoped it would be

This is not the vacuum to buy if you intend to clean your whole house with it. Firstly, the battery is meant to last 15 min, but ours has never lasted more than 8 min (one level of our 3 level house). That's a bit of a pain when company is on their way over and the battery takes 2 hours to charge!

Heavy on the hand

After over a year of use I remain slightly disappointed with my V6. I find it weighs heavily on the top of the hand - between the thumb and forefinger - becoming painful after a short time.

Dyson V6

If you can have only one stick vacuum, experts agree that the Dyson V6 is it. This is the base model in the series, upgrades come with more power, more accessories, or both, but for everyday use on both carpet and hardwood, this Dyson will be more than adequate.

Versatile, Lightweight, Excellent performance, Easy to use; empty

Noisy; Struggles with larger bits