Noel Leeming
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Review: Noel Leeming
 
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List date:2007-07-24
Noel Leeming is NZís leading consumer electronics and appliances retailer and the flagship retail brand for Noel Leeming Group. We are very proud to offer customers superior services and solutions with the widest possible range of branded technology and appliances.
Why us:
Check our Price Promise Guarantee !
Return Policy
No restocking fee, goods can be returned if you change your mind without charge
Delivery Info
$6 (small items), $55 large items.
Credit Card Info
No credit card surcharge.
Payment methods:
Direct Payment  Diners club  Visa  Mastercard 
Opening hours:
Noel Leeming Details
Trading Name:
Store Type: Online and Retail Store
Year established: 0
Number of employees:
GST Number:
Registration Number: 1537620
Full Company Name: Noel Leeming Group Limited
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26 Oct 2014
user
   

Review

5
user
 
 

Great customer service from Shaun today, who is very friendly yet professional in providing information on the product that my family was considering to purchase. Yes, we were able to buy an excellent laptop with Shaun's great help! Cheers to Noel Leeming WestField Riccarton Branch!
 
2
user
 
 

bought washing machine on a Sat at Henderson. Knew there wasn't one in store, but was informed one was available at another store warehouse that would be delivered following Sat.They requested my home number for driver to ring me Sat .Next Sat 11.30 I finally rang them , but their head office could not get anyone to answer call, so left them message to ring me soonest. An hour later I rang again, and this time they were able to get someone only to find out that the item had been ordered on supplier, and had not arrived in their warehouse yet. No-one had bothered to ring me to tell me that I was not going to receive that day. I gave them my cell phone number and work number and insisted they rang me as soon as it arrrived into their store so that I would know if delivery possible for following sat. They did send messages and rang to tell me I would receive and they duly turned up and fitted for me. Wondered where the free bottle of liquid detergent was that was on offer in store. Sent message to Noel leeming but no answer. The people in head office were very nice and helpful but I don't think much of the Henderson store salespeople. Won't shop there again.
 
5
user
 
 

Products Purchased:  Thomson T1851 HD Freeview
Brought a Thomson T1851 HD Freeview from the Moorhouse Ave, Christchurch store during the Bond & Bond take-over weekend. Bond & Bond had it advertised at the lowest price but had sold out, so we went next door & Noel Leeming had it at in stock & at the same price. The salesman gave us good relevent info about the product & also about an amplified, indoor HD antenna we should also consider for an additional bedroom. Anyway, the freeview receiver was great, setup was a breeze, but the one thing that let the purchase down was the remote, the lay out of buttons was atrocious. Also the remote battery door thingy had snapped off. We rang Noel Leeming straight away & they said to bring it in for a replacement, no questions. So, that's what we did the following day. Great stuff Noel!
 
5
user
 
 

Products Purchased:  Apple iPhone 5 16GB
excellent phone
 
4
user
 
 

I bought camera equipment and also processed my digital photographs and received good customer attention
 
5
user
 
 

Most recent was Philips Electric Shaver, on special for $100, a $150 reduction. Very quick service , Product performs well Have made other purchases at the Gisborne store during the past few years. Can't recall any problems . Quality of the service seems to vary between branches.
 
5
user
 
 

Have been buying small stuff from them for ages, now bought a TV from their Wellington store *~yay got a new tv~* :) The salesperson had it delivered sooner than promised, and when it went on special at Hardly Normal in two weeks time they covered the difference and than some since I bought the extended warranty ;) The asian fellow also discounted the surge protector quite a bit and threw in a $40 cleaning cloth (yeah... I wouldn't have paid that much myself but the thing is AMAZING!!) Verdict: two thumbs up, my new favorite place to shop!
 
5
user
 
 

Just bought a Canon camera online - really impressed by the great price and how easy and convenient it was to have it delivered. I knew what I wanted and didn't have to waste time going in store. Awesome service!
 
1
user
 
 

I "brought" a camera. It was displayed in store yet they didn't have any so it would be delivered in store in a week. One week past and there was still no camera or word from them so we rang up. They said they didn't know when it would be in, We asked if they could ring us the next day to let us know. They didn't ring. We rang them after waiting 2 days and then they tell us that the camera I had order is no longer getting made in the colour I ordered it. I thought this was weird and wondered why they are still advertising it. I checked the canon website and there it was. The colour I wanted. The make I wanted. Still for sale on the CANON website. So for Noel Lemmings to lie to me and say that they weren't making it anymore is a shocker! I haven't been able to go into Noel Lemmings and ask for my money back yet but hopefully they'll give it back in full and not have any little hidden costs to get my money back. shame on you Noel Lemming.
 
1
user
 
 

We asked for a bundled package, more importantly asked if laptop in stock as required same day. Informed all items in stock as per in store computer. Accepted package and paid in full $2400. All items brought to counter except laptop ? We were passed on to another lady who was made aware of the situation and she disappeared and was never seen again? The original sales person then came back to us and informed us that they in fact didn't have the laptop in stock! The sales person explained that this wasn't a problem as they could order one in or us. I informed the salesperson that the reason I asked if they had one in stock was that we required the laptop today. The store manager ( i presume he didn't say) said that the laptop shown in the shop computer was given to a customer that purchased a cheaper version had been given the one shown in the store computer by mistake. I asked if another store had the model of laptop we wanted. They checked, rang the other store and said we could pick it up from them it was all arranged.We asked if there was anyone in particular we should talk to, we were told not to worry anyone would do. We had been in that store over 1 hour while this customer service scenario was played out. We are patient people and understand anomalies can occur. We arrived at the only other Noel Leeming store in Tauranga and approached the counter, We showed the salesperson the receipt of purchase, he said i will check if we have one and went to the back and retrieved the product gave it to my wife said its a good one and thanks and just turned around and walked away. We went away marveling at the whole experience. Customers for life- no chance. Future purchases- no chance. Do the sales people require product and sales training -without doubt. There was no excuse for the lady that disappeared she told us she had worked for them for 13 years........ maybe she was the store manager?
 
1
user
 
 

Purchased an ipod touch with an extended 3 year warranty. Within 2 weeks the ipod "froze" , so returned to the store with it for service/exchange. i was first told that I should go home and visit the apple website for trouble-shooting, then when we tried to access the website in store (it was no longer accessible) I was told that I had to sign a contract that basically said if the ipod was deemed an "un-necessary repair that i would pay costs. It was agreed the ipod was unusable, so I consented to sending it off to Apple Servicing for repair. I requested a brand new one since I only owned the current one 2 weeks, but this was denied. Sure enough when the ipod was returned to me, although now in working order, I was handed an invoice for $50 for the "un-necessary repair". When I approached the manager over the absurdity of this he simply replied "I don't really care" and was told that in the future I should "learn to read the fine print". When I submitted a complaint to the head office in Auckland requesting a refund for my $50 charge and a refund on my Extended Warranty, I was sent a letter claiming that the matter was out of their hands since Apple made the charge for repair (interestingly Apple's invoice was only for $40), and that if I wanted a refund I should take it up with the store with whom I made the purchase. Not surprisingly the staff refused to authorize a refund, and the Manager was 'unavailable'. Moral: you can buy the same products (especially ipods) elsewhere (like the Warehouse!) and get refund or exchange when the product malfunctions - no questions asked. And under no circumstances should you ever purchase one of their useless extended warranties.
 
5
user
 
 

Friendly and efficient service

Products Purchased:  DeLonghi Gas Heater
We found the service very good, friendly and efficient salesperson at the Whangarei store. He gave us a good price and delivered it to our vehicle.
 
1
user
 
 

Noel Leeming Wanganui - bloody attrocious

Products Purchased:  Sony LCD Bravia 32 inc, Electrolux twin hoover, Sony Home Theatre
Where to start - they sold me among other things - a self cleaning vacuum cleaner (for the filters) whose filters do not self clean - it was advertised as self cleaning filter system however this did not work so I took vacuum back to Noel Leeming and they happily informed me that they would get the problem fixed - now understand that I opted to buy the supercover for the vacuum at around $100 extra so you would think that I am covered - I was not. Not only did they say the Super Cover did not cover the manufacturer fault but I was forced to pay for it being fixed - they had to send it away to an approved appliance repairman who stated that the filters needed cleaning - I had already told them this and the vacuum was advertised as "Filters are self cleaning". Needless to say - I do not recommend them.
 
1
user
 
 

Wanted to purchase a CRYPWR517KB and a 42 inch plasma

Products Purchased:  Didnt Purchase Products
Found the store very unhelpful no one wanted to offer help or even acknowledge my partner and I. They where too busy having there own conversation behind the counter. This was the dunedin store hopefully other stores are better with there customer service.
 
3
user
 
 

Scanner

Products Purchased:  Scanner
Scanner went missing with the courier Courier lost it.Very slow at sending out another scanner. The Replacement scanner had finger prints on it. Must have been a display model from one of their shops. Excellent to deal with if you want a refund or exchange on products.
 
4
user
 
 

Laptop

Very good pleased with it!
 

The map below shows you where to find this retailer. PriceMe displays purchase locations for both physical stores and online stores with pickup.

Name
Address
City
Post Code
Phone & email
  • Westfield Albany Shopping Center 

    219 Don Mckinnon Drive
    Albany 

    Auckland 

     

    0800 44 44 88 

  • Botany Town Centre 

    Shop B04
    Ti Rakau Drive
    East Tamaki 

    Auckland 

     

    0800 44 44 88 

  • Lynnmall Shopping Centre 

    Shop 104
    Lynnmall 

    Auckland 

     

    0800 44 44 88 

  • Manukau Shopping Centre 

    Shop 51
    Manukau 

    Auckland 

     

    0800 44 44 88 

  •  

    128 Queen Street 

    Auckland 

     

    0800 44 44 88 

  • St Lukes Shopping Centre 

    Shop 42
    St Lukes Shopping Centre 

    Auckland 

     

    0800 44 44 88 

  •  

    3058 Gt North Rd 

    Auckland 

     

    09 827 5651 

  •  

    2-4 Railway St Papakura 

    Auckland 

    2110 

    09 296 0281 

  •  

    Mt Wellington Hwy 

    Auckland 

     

    09 526 8660 

  •  

    Don McKinnon Dve
    Albany 

    Auckland 

    632 

    09 415 8760 

  •  

    Cnr North Western Motorway and Hobsonville Rd
    Massey 

    Auckland 

     

    09 832 1333 

  •  

    80 Broadway
    Newmarket 

    Auckland 

    1023 

    09 522 2499 

  • Wairau Park 

    3 Croftfield Lane 

    Auckland 

     

    09 443 3501 

  •  

    Cnr St Lukes Rd and Wagener Pl 

    Auckland 

     

    09 845 0043 

  • Hunters Plaza 

    217 Gt South Rd Papatoetoe 

    Auckland 

     

    09 277 6952 

  •  

    807 Gt South Rd
    Mt Wellington 

    Auckland 

    1060 

    09 276 7006 

  • John Henry Centre 

    7 Edsel St
    Henderson 

    Auckland 

     

    09 836 4049 

  •  

    Crn Cavendish and Lambie Drvs 

    Auckland 

     

    09 263 4020 

  •  

    Cnr Charles and Queen Sts 

    Blenheim 

     

    03 578 4570 

  •  

    56 Duke Street 

    Cambridge 

     

    07 834 7985 

  • Westfield Shoppingtown 

    129 Riccarton Road
    Riccarton 

    Christchurch 

     

    0800 44 44 88 

  •  

    43 Langdons Rd
    Papanui 

    Christchurch 

    8053 

    03 352 3517 

  •  

    Cnr New Brighton and Marshland Rds Shirley 

    Christchurch 

    8061 

    03 385 7957 

  •  

    Cnr Main North Rd and Radcliffe Rd 

    Christchurch 

     

    03 375 9140 

  •  

    254 George Street 

    Dunedin 

     

    03 4715300 

  •  

    132 Crawford St 

    Dunedin 

    9016 

    03 474 7490 

  •  

    383 Gladstone Rd 

    Gisborne 

    4010 

    06 868 9398 

  •  

    101 Mackay Street 

    Greymouth 

    7805 

    03 768 1180 

  •  

    79 Tristram St 

    Hamilton 

    3204 

    07 834 2273 

  •  

    The Base Te Rapa 

    Hamilton 

     

    07 850 0380 

  •  

    42 Leven St 

    Invercargill 

    9810 

    03 214 2434 

  •  

    205 Oxford Street 

    Levin 

     

    06 368 4011 

  • The Warehouse Centre 

    Manukau Road
    Pukekohe 

    Levin  

    2120 

    09 237 0170 

  •  

    44 Firth Street 

    Matamata 

    3400 

    07 888 7340 

  •  

    201 Thames Street 

    Morrinsville 

     

    07 889 5007 

  •  

    305 Hastings Street 

    Napier 

    4110 

    06 834 0430 

  •  

    302-306 Queen St
    Richmond 

    Nelson 

    7020 

    03 543 8620 

  •  

    121 Trafalgar St 

    Nelson 

     

    03 545 9900 

  •  

    109 Trafalgar St 

    Nelson 

    7010 

    03 548 8329 

  • The Valley Mega Centre 

    Unit 1
    2-20 Rifle Range Road 

    New Plymouth 

     

    06 759 7770 

  •  

    245 Rangitikei St 

    Palmerston North 

    4410 

    06 353 0114 

  •  

    42 Hawthorne Dve 

    Queenstown 

     

    03 450 9170 

  • Remarkables Park Town Centre 

    Level 2
    Rees House 

    Queenstown 

     

    03 451 0186 

  •  

    11 High St 

    Rangiora 

     

    03 313 7855 

  • Rotorua Central Mall 

    Amohau St 

    Rotorua 

    3010 

    07 349 7210 

  •  

    174 Alexandra Street 

    Te Awamutu 

     

    07 871 7191 

  • Thames-Coromandel 

    526 Pollen St 

    Thames 

    3500 

    07 867 9340 

  •  

    81-89 Main Street 

    Upper Hutt 

    5018 

    04 528 5464 

  •  

    Kerikeri Retail Development
    Klinac Lane 

    Waipapa 

     

    09 407 0340 

  •  

    273 Victoria Ave 

    Wanganui 

    4500 

    06 348 0110 

  •  

    56 Dixon Street
    Masterton 

    Wellington 

    5810 

    06 377 1373 

  •  

    133-139 Tory St 

    Wellington 

     

    04 801 0088 

  •  

    145 Tirangi Rd
    Lyall Bay 

    Wellington 

    6022 

    04 387 1330 

  •  

    133 Tory St 

    Wellington 

    6011 

    04 801 8281 

  • North City Mega Centre 

    Porirua 

    Wellington 

     

    04 238 9260 

  •  

    Cnr The Strand and Buddle St 

    Whakatane 

     

    07 307 1084 

  • Okara Shopping Centre 

    4 Port Rd 

    Whangarei 

     

    09 430 2270 

  •  

    77 Cameron St 

    Whangarei 

     

    09 438 4099 


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Level 3, 187 Queen St, Auckland 1011, New Zealand