It is a real shame. I purchased this toaster and the matching jug and loved them. Had one element stop working so took it back to the retailer. They exchanged it and a year later the same thing happened again with both internal elements this time. I was disappointed that this has happened to reasonably priced toaster. The other thing is that it is so damn slow. It takes ten minutes now for me to toast four slices of bread on both sides. Ridiculous.