Great customer service
This product is very good in terms of performance and ease of use, but it has a terrible design flow. This is my third device after two replacement due to the cracks on top plastic caused by excessive heat. However, I'd like to mention here that the customer service was exceptional from Philips, very responsive and accountable.
I may not recommend using this device but after my experience with Philips I will suggest you that the company is very responsible for the devices that they produce and definitely is worth your trust.