The headset stopped working within one year. I believe it stopped working because a firmware update was interrupted. However, there was no resolution available for this problem.

I work in a very busy and often noisy contact centre. After a lot of very careful consideration, I decided to buy this item. I was already using the Jabra GN2000 headset and with an Avaya 4621 SW IP telephone.

Great Noise-cancelling microphone

These headsets are good! People can hear me clearly. Only things is I wish the arm was able to pivit away.

No cable to connect the headset to your PC/Phone is included. Called Jabra and the customer rep said the cable is only available for an extra charge. Speaking to jabra was about as nice as pulling teeth without anesthesia ... she says "we can't let money go out the door".

Have been using these for about 3 weeks now. Good quality, clear sound, no need for a separate amplifier like we used to have with our old headsets. Had to test which number frequency was the best for our phone (Yealink). No real cons at the moment, too early to tell I think.