Products Purchased: MGP 2012 PRO EDITION BLACK
If you are thinking of buying fro the company then please don't!
I purchased a scooter for my son's 8th birthday and it went 'missing' in transit between Hamilton and Tauranga. After 2 days of chasing the delivery with the courier and with the vendor and even offering to go to the shop and pick it up, I was assured that the scooter would make it to me in time for my son to recieve it on his birthday. I was even told that they would drive a replacement to me to ensure that I got it that day. I contacted the store many times and eventually at 4pm on my son's birthday was told that I would not receive the delivery, there was nothing they could do and that 'it wasnt the end of the world' if my son didn't get his birthday present until the day after. I asked about the offer to drive the scooter to me ( a 3hr round trip I had already offered to make) and was told that I would have to explain the owner / manager's wife why he would not be going home to his family that evening! The staff were verbally abusive on the telephone, hung up on me when I told them I would be writing this poor review and have yet to refund the money paid back to my credit card. My son's birthday was spoiled and they have taken no responsibility, let alone try to make amends. This company should not be allowed to trade on the internet. Buyers beware, if you are thinking of using them - DONT. They will leave you disappointed, out of pocket, upset and harrassed.
4 years ago