Products Purchased: Sony Xperia J ST26
I rang Digi Parallel Imports and spoke to someone from the Albany store, I asked him to put aside an Xperia J for me and asked what price it was, he told me it would $259.
I went to the store that day to pick up and purchase the phone that was on hold for me.
I was served by a very blunt and unhelpful guy who charged me $269.00. While walking away from the store I quickly checked the website and saw that it was advertised as $259.00, just like i was told on the phone.
I went back to the store and asked them whhy they had charged me an extra $10.00 when I was quoted 259 - the price displayed on the website.
The man rudely told me it was a online and cash price only. I reminded him i DID pay cash and i was quoted that price on the phone.
After arguing for about 10mins the staff member finally agreed to honour the price i was quoted and was advertised.
I will never shop at Digi Imports again, not only do they not honour their advertised pricing they have horrible customer service and it is extremely hard to hold a conversation with them!
5 years ago