Dick Smith
List date:2007-07-13
Why us:
We're the Tech Experts !
Return Policy
Please see Our Warranty Terms and Conditions in relation to warranty claims.
Delivery Info
Payment methods:
Visa  Mastercard  American Express  Direct Payment  cash  Cheque business  Eftpos  Cheque personal 
Dick Smith Details
Trading Name:
Store Type: Online no pickup
Year established: 0
Number of employees:
GST Number:
Registration Number: 37602
Full Company Name: DSE (NZ) Limited
3.6 average rating from 13 reviews
3.6 13
Summary
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Review
Reviews
user

Review pending investigation.
8 months ago
user
5
Excellent
Easy to order: 
Delivery on time: 
Service: 
Product info: 
3 years ago
user

4
Good
 
Products Purchased:  
Bought a Canon EOS 1000D Twin Lens kit at Dick Smiths. List price of $1,295. This dropped to $999 in no time at all. Good helpful friendly service from someone who appeared to know what he was talking about and I was on my way in no time.
8 years ago
user

2
Poor
 
Products Purchased:  
Bought a Zinwell HD Terrestrial Receiver and the picture freezes up frequently. Went to the shop and complain and wanted to exchange it for another and was told to contact the manufacturer. That was before the warranty ran out. I managed to contact the NZ distributor who Emailed some instructions to try but did not solve the problem. Now it's over 12 months old, They say I have to pay to get it checked.
8 years ago
user

5
Excellent
 
Products Purchased:  
They have everything!
9 years ago
user

5
Excellent
 
Products Purchased:  
Ordered an HDMI upscaling sony DVD player as part of a multiple order and received it pretty quickly, saved a lot of hassle buying it online and the courier drop it off first thing in the morning... good price, looks great, very happy!
9 years ago
user

5
Excellent
 
Products Purchased:  
I ordered a cordless phone on Dick Smith, they had a great price. The whole transaction went smoothly, and I received the item couriered to me two days later! It was well packaged and was exactly what I ordered, so can highly recommend their online store!
9 years ago
user

5
Excellent
 

Great selection and service

Products Purchased:  Microsoft Lifechat Headset
Bought this item offline via the shop on K'Rd, great service, plenty of selection and easy to find stuff. However I did notice afterwards that the same item was available online for $20 less :-) So pays to search online first!!
9 years ago
user

1
Very poor
 

Bad Service

Products Purchased:  
I contacted dicksmiths and asked if they to see if they had any N95 phones and if they could hold one for me as they were really cheap ($400) so I thought they might be sold out by the time I can visit the shop in hamilton as I live in the country but when I arrived I enquired about this and they said no sorry were sold out and that was it. Very disappointed waste of petrol and my time and I still have no phone.
9 years ago
user

4
Good
 

great service

Products Purchased:  DV6747TX laptop
Bought this for $1099 in Wellington but upon my return to Dunedin it was now $999,so after an email to head office,problem solved price matched to new lower price and did all paper work again and thru in a 160gb external hard drive to boot,Cant get any better than that
10 years ago
user

2
Poor
 

Below Par customer skills

Products Purchased:  Asus EEE notebook
Even though I was assured the notebook would work like new (it had been serviced) when I got home it had the same fault that it had gone in for. Highly disappointed with the lack of concern they expressed about it and they did not seem interested in going the extra mile for me. The only redeeming factor being that they gave me a refund on the day.
10 years ago
user

4
Good
 

Honesty is the best policy

Products Purchased:  LCD TV, freeview decoder
Decided to shop at DSE after looking around other stores with salespeople that would either ignore me or jump on me and try to pressure me into buying stuff i didn't want. The person i talked to at DSE listened to what i actually wanted and told me his honest opinion with no dirty salesman tactics. Walked out of the store with exactly what i wanted, with a handwritten guide telling me how to set the TV up for the best image quality - after he'd shown me how to do it on the store TV. it worked very well too! definitely above and beyond what i expected from a place that seems to aim for the midrange market.
10 years ago
user

4
Good
 

Great Retailer

Products Purchased:  Daewoo DVD Player
I really enjoyed doing business with this store and would definately return in the future. Received good customer service and affordable prices.
10 years ago